The Top-Notch Process
At first, the focus is getting acquainted to determine if we’re a good fit for each other.
You have questions: Is what I want to do at my house even possible? How much will it cost? How long will it take? Is Top-Notch Renovations the right partner for me?
And we have questions: What’s driving your desire to make changes to your home? Is your budget in line with the scope of work you have in mind? Is Top-Notch Renovations the right fit for what you’d like to accomplish with your remodel?
We’ll cover the basics during our first phone call and if we both agree that we could be a good fit for each other, we’ll schedule a time to come to your house to take a closer look. We’ll ask a lot of questions so we can really understand the goals you’d like to accomplish and we’ll provide a preliminary ballpark price of what we think it will cost to accomplish those goals.
If we agree that we aren’t a good fit for each other at this point, we’ll part ways here. No hard feelings.
If we are, great, we’ll move to Planning & Design.
Planning & Design
Upon execution of the Planning & Design agreement, you’ll get access to our project management software and we’ll get to work thinking through every detail of your project. This phase is where most of the decisions happen. Honestly, it will probably take a little longer than you’d expect, but the time invested will be well worth it. The more careful the plan, the fewer surprises and additional costs that will come up once construction begins.
We’ll photograph, measure, investigate, sketch and discuss every aspect of the work to be done. We’ll bring in any trade partners needed to determine feasibility and work through any difficult aspects of the work.
We’ll bring in any necessary design professionals, give you clear instructions on your tasks, decision deadlines and where to shop for your finish materials.
We understand that sometimes you need to know the price of a certain feature before you know if you want to include it in your design. We’ll work with you to make those cost/value tradeoffs, while keeping your budget in mind as we fine tune the plan.
The end results of this phase are a permit-ready plan, a detailed scope of work with all selections made and a firm contract price for that scope of work. Unless the plan changes or there are hidden conditions, this is the price you’ll pay.
Contract, Permitting & Pre-construction
Once your construction contract is signed, we’ll prepare and submit your permit application to the appropriate municipality for approval. We’ll also prepare a project timeline and place orders for any materials with long lead times.
Next we’ll schedule a pre-construction meeting and introduce you to your Production Manager and Construction Manager. This team will work together on your project through completion. Your Production Manager will be your point of contact to answer any questions and will ensure your home is treated with respect through the construction phase. You Construction Manager will be on-site each day, managing subcontractors and ensuring what was promised to you is delivered.
For the pre-construction meeting, we’ll meet at your home to review what you can expect during the renovation and answer any questions you may have. Clear communication and expectation setting are critical here – work hours, pets, dust, change orders – we’ll cover any and all of your specific construction concerns.
The fun begins! We can now follow the careful plan that has been put in place. We’ll communicate with you at every step of the way, so you’ll know what’s going on and what’s scheduled next.
Your project isn’t complete until you’re completely satisfied. When all the work is done, we will present you with a clean space that’s ready to enjoy.
For us, renovations don’t end with the last coat of paint. We’re proud of the work we do and the trust our clients place in us is something we take very seriously. That’s why we offer a 2-year workmanship warranty. We encourage our clients to tell us about anything they aren’t completely satisfied with, so we can take care of it.
It’s our standard process to reach out within the warranty timeframe to ensure our clients remain thrilled with the end result.
Review, Repeat & Refer
We partner with GuildQuality, an independent 3rd party company, to help us monitor, improve and articulate our commitment to quality and customer service. We ask every client to complete a customer satisfaction survey at the end of their project. Good or bad, we want to hear it, so we can continue to improve the service we offer our clients.
This dedication to our clients’ satisfaction has resulted in a high percentage of repeat customers and a strong referral business which, in our opinion, is the highest compliment our clients can give us. We are gratified that our strong craftsmanship and thoughtful process make for satisfied clients that pass our name along with rave reviews.